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Fri, Aug 23, 2019 12:44 PM

Can't Login

I need to cancel my prepaid sim as I am no longer in US and have no plans to go back anytime soon.


I have tried to login to cancel my Autopay using my wireless number (which I assume is my prepaid phone number??) and the last four digits of this number (as I haven't logged in before and therefore haven't created a different password).

This has NOT worked and I have therefore been unable to login.


I clicked on 'forgotten password' and was told I'd receive a text with a temporary password. I have no signal on my AT&T sim here in England and so have not received this text and am therefore still unable to login.


What should I do now to login and cancel my autopay???


Accepted Solution

Official Solution


New Member


42.1K Messages

a year ago

Unfortunately, it is not possible to login to your prepaid account from outside of the US. You really needed to disable autopay before leaving. Your only options to stop autopay now are to call or cancel your credit card. If you call, call the international support number.

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