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Sunday, November 8th, 2020 4:17 AM

Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier and earlier for my phone bill every month. What started off as a recharge around the 28th of every month is now a recharge around the 17th. It was the 18th last month. Plus networks really (Edited per community guidelines). 

So At&t, if this issue isn't resolved soon, you could be losing a customer. Get it together. 

Community Support


229.8K Messages

3 years ago

Hello @roxtarnik


We hate to hear you're having problems with your prepaid account. Let's get you back on track!


For additional assistance with your account access, please contact our AT&T Prepaid Support Team at: 800.901.9878 which are available every day, 7 a.m. - midnight local time or dial 611 from your AT&T-branded phone


We hope this helps. 


Dwight, AT&T Community Specialist 

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