AT&T Community Forums

Can't log in to prepaid account

I have been trying to log in for months and I'm tired of trying the only way I can log in is by changing my password continuously I'd I try to log in with my pin or password I get locked out for an hour. This needs to get fixed I cannot keep changing my password Everytime I try to log in also when I changed my password this last time it said I could not use my current the at&t app and website both so this

Responses

Tauni

New Member

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1 Message

2 years ago

I am also having issues logging in. I have to reset password every single time. Even after i just reset password it says cant log me in that it was incorrect. We pay good money to AT&T You would think they would figure out how to fix this. This is crazy.

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H

Hbutter3

New Member

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1 Message

2 years ago

Part of me is so happy I'm not the only one going through this. I've cleared my cache, reset my browser, deleted my presaves, and everything, all basic troubleshooting, and yet, without fail, if I want access to my account I've got to call up and battle with a rep who doesn't understand "I'm a stupid person that uses like, two different pins or passwords for everything, and yet I still can't log in, what's wrong", resets my pin, and sends me on my way until surprise, surprise, the same thing happens the next time I want to do anything. I've been paying for the plan I don't want for five or six months purely because I don't want to deal with calling up to do it. What's the point of advertising convenience and offering online services if they don't work?

All AT&T does is blame us for not "troubleshooting" when clearly something is up and it's not just our end. If I didn't want to keep my number, I would have long since switched to a more reliable company -- maybe one with a functioning app!

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