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New Member

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2 Messages

Thu, Jul 2, 2020 7:23 AM

Can't Finish Setup; I have no phone number

I turned it on, but after that NOTHING went like the Quick Start guide said it would. Instead of the setup/activation app initializing, I was asked to create a fingerprint lock, a PIN, and enter my Google information. Under phone information, it says "phone number not available." The Quick Start guide also said if the activation app screen did not appear, that there would be a text message with a link for me to click. There ISN'T any such text message.

 

So now I have a phone I can't use with no way to load the minutes that I have purchased for it. Every time I try to get help from various AT&T service departments, I am stonewalled because THEY WANT MY ACCOUNT PHONE NUMBER! I can't GIVE it to them because the phone refuses to complete setup!

 

I began learning how to use, program, and administrate computers since before there was such a thing as the internet, and I also have taught Computer Science at university. I'm not computer-illiterate, nor am I an (Edited per community guidelines), yet this STUPIDLY-written device defies my best efforts. I want to make a PHONE CALL. How do I finish setup so I can USE MY PHONE?

 

Oh, and the (Edited per community guidelines) manufacturer didn't include a printed manual with the actual phone, so I had to download it in PDF format. (I had to author a post to ask if anyone knows how to order a printed manual, which hasn't been answered yet). It too does not answer my question.

Responses

Brand User
ATTHelp

Community Support

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128.2K Messages

a month ago

@gremlinkurst we are here to help finish your activation,

 

 

Some of the activation steps included in the slip might not match exactly for each device. Visit our Prepaid Activation Portal to complete the activation and get a number assigned to you after choosing your plan and entering the criteria for the device and sim.

 

If you have the PDF file for the user manual, that's great! Printing the file is super easy from Adobe once the file is saved to your computer. If for any reason you do not have a printer, you could visit a local FedEx/Kinkos or your local library to have it printed easy and fast. Depending on the manufacturer, you might be able to contact them directly as well for a printed user manual to be mailed to you. 

 

Let us know if we can help further.

 

BrandonC, AT&T Community Specialist

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New Member

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2 Messages

a month ago

I no longer need help with this issue. Phone activation had previously failed—repeatedly—because the people (when I would finally manage to speak to an actual human) were absolutely incompetent (including the person who programmed their activation phone menu). This morning a reached a delightful person who actually knew what she was doing, and because I had all required data at my disposal, she got the job done in about twenty minutes.

 

Trying to get decent support from these people can require Herculean effort, but without patience and persistence, it's simply not going to happen.

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