New Member
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3 Messages
cannot purchase add-on
Cannot purchase a data add-on for my hotspot for the past week as I always get payment method denied, no matter what method I try. My High school kid can program a Paypal gateway payment. Here's the error ATT:
We are currently experiencing an issue processing payments. Please try your request again later. No other services are impacted.
ATTHelp
Community Support
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207.4K Messages
4 months ago
Hello, @michalekoller. Thanks for making us aware of this situation while trying to make a payment online. We can help!
You may want to try using another browser. Also, you can try clearing the cache and cookies on the browser you are using. Most browsers accept cookies by default. You can go to your browser's support site to verify. You’ll usually find the option to manage cookies under the Preferences or Internet options menus. While cookies help make your internet surfing experience a little better and quicker, sometimes they can bog things down. You can refresh your browser by clearing the browsing data, which includes your cookies, cache, and history. If you are using your device, trying using a computer to place your order.
Let us know if this works!
TT, AT&T Community Specialist
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michalekoller
New Member
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3 Messages
4 months ago
Hello,
Tried clearing the cache and cookies on 2 different browsers but didn't work. Please advise next steps. Thanks.
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ATTHelp
Community Support
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207.4K Messages
4 months ago
Thank you for trying those steps, @michalekoller.
At this time, we would advise that you make your payment over the phone by dialing 800.901.9878. This is a toll-free call! They can assist you with adding the data you need and processing the payment.
Thank you for using AT&T Community Forums!
TT, AT&T Community Specialist
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michalekoller
New Member
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3 Messages
4 months ago
Not good advice on giving a credit card number over the phone. Please open a ticket with the correct support dept to have this issue fixed.
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ATTHelp
Community Support
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207.4K Messages
4 months ago
Hi there, michalekoller! Let’s meet in a Direct Message (DM) to discuss resolving your inability to purchase that Add-on for your plan.
Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.
Also, when instances like this occur, and you're unable to complete an Add-on purchase after signing in to our online portal, there are other ways to pay including following the prompts when using our automated phone service to add or change AT&T PREPAID add-ons like messaging, data, or international long distance. You can find those details under Get or change your add-ons when you visit Add or change AT&T PREPAID add-ons.
Make sure to keep an eye out for the message being sent to you in the DM. We want to investigate the cause of your inability to purchase an AT&T Add-on for your mobile Hotspot.
Lar, AT&T Community Specialist
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