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3 Messages

Wednesday, March 25th, 2020 2:00 AM

Cancelling Autopay prepaid


I signed up for a prepaid sim card in January in Virginia and have recently left america back to my home country australia due to coronavirus and obviously want to cancel my auto payments as i no longer need to use the sim card. I don't have an at&t login online to cancel the autopay and am not sure how else to go about this.


Accepted Solution

Official Solution

Community Support


2.7K Messages

4 years ago

Hi @rubyyy,

@Constructive is right, to cancel while overseas, you will have to contact our international team @ 314.925.6925. Wait times may be longer than normal with current events.

Reaching out to a friend, as @Constructive recommended, is a workaround as well. The link above goes over how to do it online.

ChrisZ, AT&T Community Specialist

New Member


3 Messages

Thank you! I do have friends in the US so i will ask them kindly

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