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Stan98765's profile

Contributor

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1 Message

Sat, Sep 1, 2018 5:24 PM

Canceling Monthly Prepaid payment outside of US (In UK)

Hi, I signed up for a PrePaid monthly auto paid sim and I have no left the US and now want to cancel it. I tried to go on my Myat&t account but it sent the password to my at&t sim card which does not have signal so I can't login to cancel it.

I called the  1-800-901-9878 (US number) and I called 0044 866 975 0050 (UK number) and both didn't go through. 

 

Does anyone have any advice for me?

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Official Solution

ATTHelp

Community Support

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200.5K Messages

4 y مضت

Hey there @Stan98765!

 

Feel free to sign in to your account and follow these instructions to cancel Auto Renew for your prepaid data.

 

We hope this information helps!

 

Lar, AT&T Community Specialist

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sandblaster

ACE - Expert

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59.9K Messages

4 y مضت

@ATTCares, those instructions are not helpful since customers are not able to access their online accounts from outside the US. @Stan98765 Your options are to call or get your bank/credit card to block the card the charge. If using a credit card, cancelling the card and getting a new one issued will work. If you choose to call, the following info was from customer support:

Customers in these situations need to call one of two numbers:

     Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.

     Inside the U.S. -  1-800-901-9878

English and Spanish spoken.  It's possible - depending on the agent they reach - they may be transferred within the company.

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