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Canceling Monthly Prepaid payment outside of US (In UK)
Hi, I signed up for a PrePaid monthly auto paid sim and I have no left the US and now want to cancel it. I tried to go on my Myat&t account but it sent the password to my at&t sim card which does not have signal so I can't login to cancel it.
I called the 1-800-901-9878 (US number) and I called 0044 866 975 0050 (UK number) and both didn't go through.
Does anyone have any advice for me?
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ATTHelp
Community Support
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210.6K Messages
5 years ago
Hey there @Stan98765!
Feel free to sign in to your account and follow these instructions to cancel Auto Renew for your prepaid data.
We hope this information helps!
Lar, AT&T Community Specialist
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sandblaster
ACE - Expert
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63K Messages
5 years ago
@ATTCares, those instructions are not helpful since customers are not able to access their online accounts from outside the US. @Stan98765 Your options are to call or get your bank/credit card to block the card the charge. If using a credit card, cancelling the card and getting a new one issued will work. If you choose to call, the following info was from customer support:
Customers in these situations need to call one of two numbers:
Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.
Inside the U.S. - 1-800-901-9878
English and Spanish spoken. It's possible - depending on the agent they reach - they may be transferred within the company.
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