Tuesday, July 25th, 2023 12:21 AM
How I can cancel my plane card while I'm out of USA
4 months ago
ACE - Expert
5 months ago
To cancel prepaid, just stop paying for it.
If you can't cancel your autopayment, cancel your credit card and get a new one and the charges will stop.
Hello @Nassem, We would be happy to assist you with answering your question. However, we have some questions for you before we can move forward.
Are you trying to cancel your AT&T service plan, and is your plan on a pre-paid or post paid device? If your services is prepaid, we will be able to assist you. If your plan is post paid, and you are outside the U.S., you can contact our international number at 1.314.925.6925.
Hope this information helps, and if you have any other questions, please let us know.
Holcy, AT&T Community Specialist
My plan is pre-paid, and I'm out of USA
Hello again @Nassem, thank you for that information, and we would be happy to assist you.
We would have to continue this in DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer.
We look forward to hearing back from you.
Holcy, AT&T Community Specialist.
@sand I think it's automatic payment?? Or it's not ??