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smoke42069's profile

Contributor

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1 Message

Tuesday, April 16th, 2019 11:39 AM

Can not create a myatt account

I have had my att prepaid phone for about 5 months now and am thinking about sim unlocking a better phone that I have that is through another company. I have tried to create a my att account, in order to be anle to unlock the sim usage, and everytime i hit continue i get the 

"Sorry we could not validate your information.

Please check what you entered and try again.

(RBV106)"

 

error message. I do not know what my account number is and i have tried all of the area codes tbat are around my area, nothing seems to work and all i ever accomplish is to get locked out of the app for 24 hours adter so many attempts.  How can i remedy tbis situation so that i am able to create and account and unlock my phones sim?

ACE - Expert

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64.7K Messages

5 years ago

You do not create an account for prepaid. Your account already exists and you use your 10 digit phone number as the user id. 

ACE - Sage

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113.4K Messages

5 years ago


@smoke42069 wrote:

I have had my att prepaid phone for about 5 months now and am thinking about sim unlocking a better phone that I have that is through another company. I have tried to create a my att account,   Prepaid doesn’t use myATT, you use paygonline.com.   in order to be anle to unlock the sim usage, and everytime i hit continue i get the 

"Sorry we could not validate your information.

Please check what you entered and try again.

(RBV106)"

You cannot unlock a different carriers phone through AT&T.  You unlock an At&t phone through At&t.  

error message. I do not know what my account number is   You have to call At&t for your prepaid account number.  and i have tried all of the area codes tbat are around my area, nothing seems to work and all i ever accomplish is to get locked out of the app for 24 hours adter so many attempts.  How can i remedy tbis situation so that i am able to create and account and unlock my phones sim?


 

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