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Sayonara's profile

New Member

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1 Message

Thu, Jun 2, 2022 5:13 AM

Can I keep my phone number

can i keep my old number 

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.1K Messages

4 m مضت

Let's address this situation together to see if you're able to keep your old phone number, @Sayonara

 

As @formerlyknownas mentioned, we'll need a little more information to go off on. 

 

If you intend to transfer your number over from another carrier, you'll have to check its eligibility. Your current carrier has their own set of requirements that may need to be met before they release your phone number to AT&T. 

 

Have the following on hand when transferring your number

  • Your Social Security number or the name associated with your current cell plan.
  • Your current account number and the PIN or password if applicable.
  • If you’re bringing your own device, you’ll also need an AT&T SIM card. 

Keep in mind

  • Your current phone service will work until you authorize the transfer and the process is complete.
  • Checking your eligibility will not affect your current/existing phone service.
  • Numbers not associated with a wireless device and current AT&T numbers are not eligible for transfer.

Thanks for reaching out to our Community Forums! We're here if you have any additional questions. 

 

Sydne, AT&T Community Specialist

ACE - Sage

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100.1K Messages

4 m مضت

Usually, yes. 

But you haven't provided much information so we don't know anything about your old phone number. Are you switching from a different service provider?  

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