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alexlfb3's profile

5 Messages

Wednesday, August 2nd, 2023 7:23 AM

Can I get an instant esim online with a prepaid plan if I am a new customer ?

Hello

I would like to know why when I do order an esim with a prepaid monthly plan as a new customer, I have to wait a delivery around 3 to 5 days to get it.
Is it possible to receive the esim by email in order to use it right after the order? 

Thank you

ACE - Sage

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118.3K Messages

11 months ago

Iphone can get an ESIM downloaded, (not via email)

https://www.att.com/help/wireless/esim-get-started/

5 Messages

11 months ago

Yes I know that, but when I do order online a prepaid plan with an esim, it is written 

estimated delivery between august 3 to august 10.

i do not understand why I have to wait for a delivery if it is a esim …

ACE - Sage

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118.3K Messages

11 months ago

If you go through the online order procedure, they are going to mail you a physical SIM card.  If you don't have a physical sim, like an iPhone 14, you should not go through the online order process. You should make your purchase via downloading the ESIM and selecting a plan.

You need a Wi-Fi connection to download.

I think the only plan this won't work for is the $300 one year plan

5 Messages

11 months ago

No I did chose esim with a new phone number, area code etc… and even if it is a esim it seems like it is sent by mail and not email.

that’s why I do not understand 

5 Messages

11 months ago

 See 

ACE - Sage

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118.3K Messages

11 months ago

Yes. Because instead of just downloading an ESIM you ordered online.

If you just wanted to download an ESIM, you should not have ordered online.

5 Messages

11 months ago

So what do I have to do ? Go to a store ? 
i can’t do it online ? 

ACE - Expert

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23.9K Messages

11 months ago

They are mailing you a QR code.  You could have done it in store in less time.

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