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cashfirst's profile
cashfirst
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New Member

 • 

22 Messages

Fri, Jul 29, 2022 1:35 AM

Call and text history.

Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account? I am trying to figure out if an call or text message was done on a certain date does that show the correct calls and text messages from that day? If so if I had no more calls or text on a certain date until the next day does that mean I had no more incoming text or calls for that date?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.9K Messages

2分前

Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account?

No, they don’t delete any call or text records.

I am trying to figure out if an call or text message was done on a certain date does that show the correct calls and text messages from that day?

It should be.

If so if I had no more calls or text on a certain date until the next day does that mean I had no more incoming text or calls for that date?

It definitely means you had no more texts. Only answered calls get logged, so you could have had incoming unanswered calls.

ACE - Sage

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100.4K Messages

2分前

Prepaid has 6 months of records only. Anything older is purged

cashfirst

New Member

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22 Messages

2分前

It should be or it is? Why wouldn’t it be the correct calls and text for a certain day? Does the registration of the call history and text history get delayed to show on a certain date? Or if a call was done or a text was done on a certain date would it show for that day? Or would it take a while to register? 

cashfirst

New Member

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22 Messages

2分前

Also does AT&T prepaid ever not register calls or text messages? Or do the register every call and text that’s made? 

sandblaster

ACE - Expert

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59.9K Messages

2分前

I say “they should” only because we see complaints occasionally that some calls and texts don’t get logged. I have no idea if that really happens or not. It might take awhile for a call or text to get into the log but the time stamp for that call or text will be when that call or text occurred. 

ATTHelp

Community Support

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200.6K Messages

2分前

Hello, @cashfirst. Thank you for reaching out to us about your prepaid usage history. We understand that it is important to be able to go back and view your call and text logs. We can help with that!

 

How to view your past usage

 

You need to be logged in to complete these steps. Your initial password is the last four digits of your wireless number.

View usage history
  1. At the top of the page, select Account History.
  2. Choose start and end dates - select up to 30 days at a time.
  3. Select the History Type drop-down menu to view choices.
  4. Select Submit or Export to PDF
We hope this helps! If you have any other questions or concerns, please reach back out to us!
 
TT, AT&T Community Specialist
cashfirst

New Member

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22 Messages

2分前

I have the history, what I see is it accurate? Do you all delete calls? Or text? What would be a reason calls or text won’t show and register? 

ATTHelp

Community Support

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200.6K Messages

2分前

Thanks for letting us know you're able to view your usage history, @cashfirst

 

No, we don't delete anything. We update your usage reports as quickly as we can, but sometimes your usage info may be unavailable or delayed. When viewing usage online, time stamps for current data or text usage may be off by up to 4 hours.

 

Learn more about usage reporting delays

 

Feel free to reach back out to our AT&T Community Forums if you have any other questions. We're happy to help! 

 

Sydne, AT&T Community Specialist

cashfirst

New Member

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22 Messages

2分前

Also what would make usage unavailable? What would be that reason? 

cashfirst

New Member

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22 Messages

2分前

Also does this apply to prepaid? 

ATTHelp

Community Support

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200.6K Messages

2分前

We appreciate your response, @cashfirst

 

In some instances, yes, AT&T PREPAID customers may experience usage delays. Which in turn may cause the report to be unavailable in your online account. If that is the case, you can contact us for your usage and call details. 

 

Thanks for contacting our AT&T Community! We hope this helps. 

 

Sydne, AT&T Community Specialist

cashfirst

New Member

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22 Messages

2分前

Ok but if I see call and text history which shows times and date when calls and text occurred that would be the calls and text I had for that day correct? Last text shows a time but no other activity after that last text. Stating to receive other calls and text the next day. It shows the time and date. I have pdf file showing history. 

cashfirst

New Member

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22 Messages

2分前

So if the report is in my online account, that would be the accurate call and text history? I was able to get about 8 days of call and text history, which also show data history. 

ATTHelp

Community Support

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200.6K Messages

2分前

That's right, @cashfirst

 

What's reflecting in your history should be correct, as @sandblaster mentioned early on. 

 

Thanks for visiting our AT&T Community!

 

Sydne, AT&T Community Specialist

cashfirst

New Member

 • 

22 Messages

2分前

Last question, so if I have a report in my online account, the calls and text are the accurate times and dates? Also if I am on a phone call and someone calls on the other end and I answer would that show on my call history? 

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