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cmc567123's profile

New Member

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1 Message

Saturday, July 23rd, 2022 3:59 AM

Bring current at&t phone number to replacement phone

Hello...I lost my phone and bought/activated an Alcatel phone from Dollar Gen. with new number. My old number is still mine and just autodrafted (at&t pre-paid) from my bank acct. How can I change this current cheapie Alcatel prepaid card number to my current At&t Prepaid number?...(which is still mine cause it just autodrafted)

Thanks for the help if anyone knows. 🙂

ACE - Sage

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116K Messages

2 years ago

You would not have wanted to activate the new SIM card, instead you should have gone to an AT&T store and have a new SIM card made with your old phone number

ACE - Expert

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64.7K Messages

2 years ago

instead you should have gone to an AT&T store and have a new SIM card made with your old phone number

Which you can still do. Once you have the old number back on your phone, just quit paying for the new number and let it expire.

Community Support

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229.7K Messages

2 years ago

Hi ! Awe, we're sorry this has happeneed to you! Let's direct you to the best support to update your account so that you can keep your old wireless phone number.

 

As our ACEs @formerlyknownas & @sandblaster mentioned, it's best to purchase and update a new SIM on your wireless line then put the new SIM in your new Alcatel phone. You may need to contact us to have the IMEI updated on your account. Also, don't renew the new account because it will expire on it's own. Your nearest AT&T Store can provide further assistance for an in person experience to help guide you more quickly and efficiently.

 

Please let us know if you have other questions.

 

Thank you for connecting with the AT&T Community!

 

Jonye, AT&T Community Specialist    

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