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garryblake's profile

New Member

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3 Messages

Thu, Aug 11, 2022 11:31 PM

Blocking spam calls when real source number isn't displayed on caller ID

I'm getting numerous spam calls from the same number every day on my AT&T Prepaid flip-phone. At least, it appears as the same number when I check my usage online. When I view the number with caller ID on my phone, it displays with my own area code and prefix, but the last four digits vary every time. I have tried blocking these calls, but that doesn't work. Is there some way to block a specific "source" number, even if it doesn't show up on an incoming call? Help! I've had twenty calls in less than a week!

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello, @garryblake! We want to help you report unwanted spam calls!

 

While there is not an email address you can send the list to, there is a form you can fill out online to report spam calls.

 

You can also add your number to the Federal Trade Commission’s (FTC) National Do Not Call Registry to opt out of receiving most telemarketing calls.

 

Please let us know if you have any other questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

 

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hey there @garryblake, we understand how frustrating it is to receive spam calls throughout the day, and we want to help you get rid of them.

 

We'd recommend for you to get the AT&T Mobile Security app, by downloading the app right from your device. This feature identifies unknown callers that you can block or send to your voicemail to verify later. It also allows you to receive details on who called you, allowing reverse number lookup. 

 

We hope this information is helpful and feel free to reach back out if you have any further questions or concerns.

 

Thanks for contacting the AT&T Community Forums for help.

 

Lynn, AT&T Community Specialist

New Member

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3 Messages

2 m مضت

Thank you, but, unfortunately, this is a flip-phone. I cannot download an app.

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello there @garryblake, we can understand how important to block spam calls.

 

There may be a couple of ways to block unwanted wireless calls and messages on your flip device. AT&T Call Protect offers message blocking services for Android & iOS devices. However, we're not sure your device OS meets the requirements.

You can use AT&T Device Support to find out if your phone has a built-in feature to block messages as well. Choose LG then you model, and use the search bar to look for Block Messages to explore your device features.

If you're being spammed you can report the spammer to AT&T Wireless by forwarding the unwanted message to 7726(SPAM) so we can investigate it for you.

We hope this information helps. Please let us know what you find out. Thank you for reaching out to the AT&T Community Forums.

 

Ashley, AT&T Community Specialist 

New Member

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3 Messages

2 m مضت

Thanks again.

My phone is a U102AA.

I can block a call, but the block works only for the number displayed for the incoming call. Since the spammer is changing the last four digits of the ID each time, this does not work. I see no way to block the "real" number, which I gather is the one displayed in my call history online.

I have a PDF file of all incoming calls for the last six weeks, with calls from this spammer highlighted. Is there an email address at A&T Wireless I could forward these to?

TexasBrit

ACE - Expert

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17.8K Messages

2 m مضت

Only 20 calls?  You're lucky......

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