For the latest on our response to Coronavirus (COVID-19), click here.
Billing ? -Change from prepaid to multi line prepaid
Currently we have two separate prepaid lines with autopay.
Looking at changing to prepaid multi line. But have a concern/question about one of the policies before changing. It states that the change will take effect immediately and if the account does not have a balance, the account will be suspended immediately??? We have auto pay and are current on our bill. After changing our plans, shouldn't our payment method be debited for the amount due? Do not understand the wording. Can never get through to 611.