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winterton9336's profile

New Member

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2 Messages

Friday, October 28th, 2022 12:58 PM

'Balance too low' when trying to call Canada... full balance

Attempting to make a call to Canada from the US. I am on a prepaid plan - my balance as of yesterday was $30.00, so I can't see how the balance would be too low to make that call. 

Accepted Solution

Official Solution

ACE - Sage

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104K Messages

3 months ago

The $30 plan does not include long distance calls to Canada or roaming for free in Canada or Mexico.

You will have to add funds, and  select one of the add-ons for discounted long distance calls in order to call Canada 

sandblaster

ACE - Expert

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62K Messages

3 months ago

That was yesterday, what’s your balance today? What plan are you on? If you are on the $30 plan and it just renewed, that balance got used.

New Member

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2 Messages

3 months ago

still full. picked up and activated the sim yesterday. 

sandblaster

ACE - Expert

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62K Messages

3 months ago

So again, what plan do you have and is it active? Did you pay for a plan and add an additional $30 to the account or is $30 all you have paid so far? If the latter, that would indicate you haven’t activated a plan yet.

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