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Tue, Mar 12, 2019 7:49 PM
If amounts in account balance are non-refundable, what is my recourse if AT&T mistakenly over bills my account?
ACE - Expert
10 months ago
ATT generally does not refund prepaid but it has been known to happen. You would need to call. If you were charged more than what was required to renew your plan (which should only happen if you changed to a lower plan just before your renew date), the excess should be sitting on your account as a balance. That balance will get used when your plan renews next month. There should be no reason to ask for a refund.