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troyyork's profile

New Member

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1 Message

Wednesday, November 9th, 2022 5:40 AM

ATTCARES

I’m needing my receipt for my Apple Watch SE 44M I currently have activation lock on it and I’m trying to get apple to get it off for me but I need proof of purchase 

ACE - Sage

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104K Messages

3 months ago

You have to either go back to the point of purchase or call AT&T.

Apple watches are not carrier locked. The only lock that can be on your phone is the user/icloud lock. 

ATTHelp

Community Support

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207.2K Messages

3 months ago

Hello troyyork, we're here to help get you pointed in the right direction to get your receipt.

 

You should be able to find the receipt for your purchase in myAT&T under Profile > Billing & payment options or by searching 'AT&T' in your inbox. 

 

As the ACE @formerlyknownas mentioned, you can go to the store where you made your purchase, or call AT&T and ask them for a copy of your original receipt. Apple watches are not carrier locked. The only lock that can be on your phone is the user/iCloud lock. 

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

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