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forge2024's profile

1 Message

Saturday, March 2nd, 2024 3:34 AM

AT&T PrePaid Phone Card pin number not recognized by system

I have an old AT&T Prepaid Card with 500 minutes and refillable that I bought at Sam's Club.  The access number is 800-506-9511, but the pin number is no longer recognized by the AT&T system or the "Contact Us" form.  The AT&T Customer Service number 888-854-6740 on the back of the card only has a pre-recorded message.  Is there anyone that I can talk to at AT&T to resolve my phone card pin issue so I can use the remaining minutes?  Thanks.

Community Support


231.5K Messages

2 months ago

Hi @forge2024,


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.

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