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witty_web_name's profile

New Member

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1 Message

Sat, Jul 30, 2022 8:45 PM

ATT Prepaid is Very Slow During the Day

I've been using ATT prepaid now for over 10 years. I have two lines. A few months ago, the data stopped working during the day. This happens at home, and when we're close to home. If I go to town, the internet starts working again. I always had great service at home and still do at night time. I also get four bars and can make calls/send text messages. 

At night, the download speeds are typically around 500k-1mb/s. In the day time, nothing works at all. It starts around 11am and lasts till around 8pm. 

It's both phones too. I even tried to buy newer phones, but the problem still persists. I've tried calling customer support, but that's a giant waste of time. I don't know why ATT even pays people to answer the phone. They don't help at all. I've spent hours on the phone with them. 

ATTHelp

Community Support

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200.5K Messages

2 m مضت

Hello @witty_web_name, we're happy to help with troubleshooting steps to resolve your Prepaid speeds. 

 

We may temporarily slow your speed at any time if our network is busy. Connecting devices to Wi-Fi networks is a great way to use less wireless data. If there aren’t any Wi-Fi networks available, your device automatically switches back to wireless data.

Heads up: Some apps on your device use wireless data even when connected to a Wi-Fi network.

You can learn more with our device tutorials on how to:

Sometimes, your wireless device or its settings can cause connectivity issues. Make sure you have your device handy and try this:

  1. Go to our troubleshooting tool.
  2. Select your phone brand and model.
  3. Choose the option in Connections that's giving you trouble (for example: Internet or Phone calls).
  4. Follow the prompts to fix your issue.

Meet us back here with the results of the troubleshooting tool if you still have questions. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

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