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bmacp's profile

2 Messages

Tuesday, November 21st, 2023 2:25 AM

AT&T Prepaid customer Service email or phone number for disconnected phone line

I have AT&T DirecTV, fiber internet and also had a prepaid cell phone(yearly plan-Last paid on Oct 2023).   Couple of days back I had to switch prepaid to a different provide due to network issue. I just used 1 month of service after paying full annual amount. Now I am seeking refund(prorated roughly 11 months ) from AT&T prepaid. Whenever I called Prepaid customer care, it asks for active number and I am having hard time to speak to AT&T prepaid customer service. Could someone please provide AT&T Prepaid customer Service email ?

Accepted Solution

Official Solution

ACE - Master

 • 

10.6K Messages

6 months ago

They don’t do customer service via email.  You call them.  However, I don’t think prepaid offers refunds.

You also need to cancel your automatic refill, because if you don’t, you’ll get charged again.

(edited)

2 Messages

6 months ago

Calling does not help, because AT&T prepaid calling number is only for AT&T number which I do not have anymore 

Former Employee

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2.7K Messages

6 months ago

Prepaid service is non refundable. 

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