ATT Prepaid Charged $90 PLUS TAX for One Line and Never Received $50 Visa Card
I recently decided to change my ATT prepaid service from one plan to another. I've had ATT service for about a year but there have been some issues. What happened was I had just paid my bill for the month of March when I decided to change plans. The transfer system said that I would lose data but it didn't say I would LOSE MY MONEY.
Essentially over the period of 4 days I paid:
$40.00+$40.00+$10.00+TAXES for ONE MONTH OF SERVICE ON ONE LINE. ATT refused to carry over the money credit from one plan to the next. I called the 800 number and customer service could care less. I was able to get my account number and a PIN code to switch carriers.
Next problem is that ATT never gave me my $50 gift card from last year--now I see ATT is running a promotion for another $50 Visa card to add an additional line. REALLY ATT? How many people ever received these Visa cards you promised?
Well ATT you got $50 out of me plus taxes but luckily I have an unlocked phone that I own. I'll NEVER use your services again. You say 800 will usually resolve problems? REALLY?