Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
Hyeonwoo's profile

1 Message

Tuesday, September 12th, 2023 10:55 PM

AT&T paygonline account locked..

I tryed to pay my prepaid on paygonline and  failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help."

Of course I tryed to change my password but they did not send recover code to my phone number.

How can I do my payment and unlock my account?

Accepted Solution

ACE - Expert


13.1K Messages

9 months ago

Call 611 from your phone.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.