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verdell14's profile

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1 Message

Fri, Jun 24, 2022 12:51 AM

att order need to give pin from straight talk that was text to me- Order 23-294142374039384..why has my order not shipped?

Hi..i was told my order would ship out already and when i look it up it says it is still being processed. I ordered prepaid one year $300 service and this is on an att i phone x. i have used straight talk for two years so want to keep the same #. I selected this option but when it said pin I thought it meant the pin I use to check vm w straight talk so entered the wrong pin bec right after i placed the order with Att, straight talk sent me a pin to give you to transfer my number. My sim card still hasn’t shipped and i’m wondering if this is the delay . The order number is 

23-294142374039384

#transfer pin from straight talk: (how do i get it to a rep ?)

Is this why my order still says being processed and not shipped. Please verify the correct number will be on the sim card service I prepaid for a year that is being shipped. My straight talk plan ran out yesterday so I need the sim card asap bec am without phone service as I thought it would ship out yesterday. Thanks.

ATTHelp

Community Support

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203.9K Messages

5 months ago

Hello verdell14, we're here to help you with your AT&T PREPAID order status.

 

If you're having your wireless mobile number ported/transferred from your previous carrier to AT&T, the porting process must be completed first before shipping the prepaid device or SIM card to your mailing address.

 

You can contact our (PAC) Port Activation Center at: 866.895.1097 for updates on your porting request.

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

 

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