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Contributor

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2 Messages

Tue, Jun 11, 2019 4:59 PM

AT&T network using Globe Sim card in USA

I have a motorola Phone with a Prepaid Globe sim card (Philippines) installed. My Fiance lives in the Philippines and sometimes I use this phone so that her family can text me and I use it alot when im over there in the Philippines. Here in the US the Globe sim card uses AT&T as the Network Provider. I have used this setup for almost 2 years not without issue. Just in the past few days my phone has not been able to obtain a signal from AT&T.  it says No Service, Selected Network (AT&T) unavailable. I havent changed any of the settings and have no idea why all of a sudden this has happened. I cant seem to correct this issue no matter where I go. Any help would be appreciated!

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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128.1K Messages

a year ago

Hello @Netopsmaui,

 

Allow us to lend a helping hand. To use AT&T services, you would need to have a AT&T prepaid SIM card inserted into your device. Follow the link provided to purchase one. 

 

Since you're currently using a SIM card from Globe, we recommend reaching out to them if you have any additional questions. Thank you. 

 

Makaela, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
QuarryRye

ACE - Master

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3.2K Messages

a year ago

Contact the prepaid service for help. AT&T doesn't sell "Globe SIM cards" so this wouldn't be an AT&T issue.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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128.1K Messages

a year ago

Allow us to assist, @Netopsmaui!

 

Try resolving your experience by powering off the device, removing and reinserting the SIM card, then powering on your phone and check your service.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

Thank you for your response! I have tried this already with no avail. I read Globe has upgraded their sim cards and wonder if that's the issue.

lizdance40

ACE - Sage

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77.1K Messages

a year ago

What phone are you using?  Make and model please.

Has it worked in the USA before?

If yes, when?  

Has the card been refilled?

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

4 months ago

Hi @Netopsmaui ,

I am having the same issue now. My Globe sim just didn’t had any signal for a week now. I didn’t had any problem with it the week before. How did you resolve yours? Per Globe agent, my line is working fine and can ask their roaming partner if there are currently any issues with the signal recently.

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