I have been dealing with this for months. Just this January on the 14th, they charged both 80 and 55 dollars. When I called 611 from the phone it automatically routes to ATandT. They claimed that Vesta has nothing to do with them and it was my responsibility to explore and deal with a phone I owned from vesta. Which is not true. I only have one phone with one line which I believed was safely protected and set for auto pay.
AtamdT was set up for auto payment but after this we went back and realized that for the past few months there have been multiple charges. One comes through as an ATandT charge. The second come across in Spanish. When you call to dispute they claim it has to be because I own another phone through Vesta.
I have now had to cxl a ccd after disputing. Leaving me to wait 6-8 weeks for a replacement card or pay a large fee to overnight the card. I also need to reset each auto pay scheduled for this card.
I am still trying to reach someone at ATandT who will take ownership but as of now...
I am getting the run around and it is only costing money and time.
1. ATandT has not accepted ownership of Vesta being the company who processes payments from the Philipines.
2. They refuse to acknowledge that I literally dial 611 from the ATandT brand new phone with their SIM card and they accept both auto payment set up and monthly payments.
3. Due to multiple payments being taken out in addition to auto payment, it has cost me EFT overdraft on my bank account because this bill has been posted more than one time.
4. After The bank caught the multiple payments they stopped one and ATandT claimed I owed for the payment that was returned.
The payment that was returned was allegedly credited to another phone number that had nothing to do with my account. I only own one phone with one phone number.
There is a scam and more importantly how can this mega company Not care, Het away with, or deny these things are happening when you purchase a 1400 dollar phone, set up auto pay, can prove overpayments, and provide the forced additional payment after they disrupt services ALL because of the scam. I have the benefit of the doubt and tried explaining this to their fraud dept. believing that they must not be aware.
They sadly, denied any responsibility and accused me of owning another phone contract, line, or bill from this Vesta.
They Refused TO LISTEN to me that on January 14th to keep my phone in tact for business and health I paid additional payments directly to them using 611 on the phone.
They claim it is not fraud if it is prepaid.
Something has to stop this from stealing from people. I am sure I am not the only one who can not afford to pay multiple bills each month for what should be a straight forward auto payment of a set or fixed amount.
If you have any further insight on how to proceed, I would greatly appreciate it.
I will keep others updated as we proceed.