Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
Mirieve's profile

New Member

 • 

2 Messages

Wednesday, June 28th, 2023 7:18 PM

Another Prepaid Activation Error code:SSACT-558

Hello,

Upon trying to activate my Moto G Stylus model# XT2043-4 with the text message link I received when I put the SIM in the phone, and also when using your online portal, I recieved the above error code.

When I called to try to activate, the system just said I'm already activated. 

This is a new account for me and an AT&T tech already called my former carrier, Boost Mobile and got the number approved for porting before I got the SIM in the mail. 

I hope you can help me.

Thanks

Accepted Solution

Official Solution

Community Support

 • 

231.2K Messages

10 months ago

Hello Mirieve, we're here to help with you activating your SIM for your Moto G Stylus.

 

Let's try to clear the browser cache and try the activation portal again. If you are still having trouble, call us at 877.426.0525 for automated instructions. You will need to know your SIM/eSIM ICCID & IMEI number for activation.

 

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

New Member

 • 

2 Messages

10 months ago

I got help by calling 800-908-9878 and after speaking with two different reps it seems to be working.

It didn't have anything to do with my browser cache. There were some settings that the tech had to enable to get it going.

The techs were very good but the automated parts of the experience were awful. Even hung up on me the times smh.

Thanks

Community Support

 • 

231.2K Messages

10 months ago

Hello @Mirieve, we are happy to hear that you were able to get assistance on this matter from one of our representatives over the phone. 

 

If you have any other questions, please feel free to reach back out to us. 

 

Thank you for contacting AT&T Community Forums!

 

Holcy, AT&T Community Specialist. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.