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Sat, Sep 19, 2020 4:12 AM

Activating prepaid service



I started a prepaid account with AT&T a couple of daya ago and chose an online only offer where with a one time payment of $300 I can enjoy unlimited text/call and 8 GB data/month for a period of 12 months. I also chose to have my old phone number to be ported to my new account. The SIM card was posted to me. But I was unable to activate service. I went to an AT&T store today and they mentioned there was a problem with my account. They cancelled the current service and gave a replacement SIM card and asked me to activate it online. But when I try to activate service the I am not shown the 12 month $300 plan. I am without cell connection and lost on how I should proceed. Any help is appreciated. Thanks!


Brand User

Community Support


136.7K Messages

a month ago

Greetings @shankar861!


We hate to hear that you're having trouble with your prepaid service. Let's get you in the right direction!


For additional assistance with your account, please contact our Prepaid Support Team at: 800.901.9878 which are available 24/7.


We hope this helps, and thanks for reaching out to the community!


Dwight, AT&T Community Specialist 

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