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D001's profile

1 Message

Thursday, November 30th, 2023 6:01 PM

Activate service paid PREPAIDSM 12-month Unlimited


I bought AT&T PREPAIDSM 12-month Unlimited. This amount is reserverd on my credit card.
I have activated the SIM but I do not have service. When logging in my balance is 0 and I need to pay 300. Please help activating this service asap.

Thank you.

ACE - Sage


115.9K Messages

3 months ago


AT&T Prepaid $300 for 12 months Promo (ADVICE WHEN SIGNING UP)

After signing up for AT&T Prepaid and the $300 promo offer and having issues with activation:

1. Sign up via website and fill in all appropriate information including porting info, shipping address, credit card, etc. SIM card may be shipped overnight via FedEx.

2. Once you receive your SIM card and have your phone ready, call 866 975 0050 to activate via phone and have your AT&T Order # handy.

4. Explain you'd like to activate your service and provide phone number, SIM card and IMEI. The agent will then ask you for payment to activate service.

5. \*\*THIS IS IMPORTANT\*\* To avoid getting double charged, tell them you've already provided that when you ordered and tell them they can do this via your AT&T Order #. Provide that to them and do NOT provide a credit/debit card to them. 

6. If they claim they can't do this, ask to speak with a supervisor or someone else. Your account will be activated and within 30 minutes or so the payment of $300 + taxes will get charged to your credit card you provided during the initial order. Your service will not work until this payment is applied, but in my experience it took anywhere from 5 min to 25 min.

7. Once this is complete, you can setup your account online and manage your account via the website:  []


If you provided a credit card number and end up getting charged twice, call the AT&T Payments/Refunds line at: 866 608 3007 and they will look up your account and process the refund.

Community Support


229.6K Messages

3 months ago

Hello @D001, we see that you want your service activated as soon as possible, and we're here to help with this.


Learn how to activate an ⁠AT&T Prepaid account on your device, online, or over the phone by visiting our website for more information. 


If you need additional help reach out to our prepaid team at 800-901-9878 to get this expedited as soon as possible. 


Let us know if you require additional help!


Thank you,

Andrew, AT&T Community Specialist.

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