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Dadibones77's profile

New Member

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8 Messages

Wed, Jul 13, 2022 3:24 AM

Acquiring port pin

I have tried calling *port and utilizing instructions on att web site and neither work for me. How do I acquire the 6 digit pin to port out of ATT? I've been told it's my account pin but it's 4 digits. I don't want to screw up and create a multiple day fiasco trying to port. Any help would be appreciated...thanks.

Accepted Solution

Official Solution

ACE - Sage

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100.1K Messages

3分前

Prepaid and business accounts do not use the port pin. (see the FAQ section) 

https://www.att.com/support/article/wireless/KM1447526/

You use your 4 digit security code you set up when you set up service.   If you forgot it, reset online by text message. 

https://www.att.com/support/article/wireless/KM1051062/

ATTHelp

Community Support

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200.1K Messages

3分前

Hello @Dadibones77, we understand you have questions about acquiring a Prepaid transfer pin. 

 

Thank you @formerlyknownas for providing the accepted solution. In addition, if you have any questions in the future feel free to reach back out to us. 

 

Thank you for visiting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

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8 Messages

2分前

I called 611 support twice and received two different solutions.  I am not sure which way to go.  The first rep stated that a PIN is not required and was adamant about it.  The second rep stated that yes, a PIN was required and she went through the process of setting one up for me and allowed me to create it my self and it was a six digit number.  Boy am I lost.... 

ACE - Sage

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100.1K Messages

2分前

Per the FCC to Port out, you must provide your new carrier with your prepaid account number, which is not published, and your pin code. You must call at&t and ask for your prepaid account number. ( postpaid account numbers are published in the online account at the top right of the bill)

Your security pin code for prepaid should be a four digit number. I'm not sure how they created a 6-digit number for you. 

Please read my previous links. Especially the second one on how to reset your security pin code in your online account on your own. You should be logging into the pay go online website with your 10-digit phone number and your alphanumeric password. 

ATTHelp

Community Support

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200.1K Messages

2分前

We're here to help you understand about your Port Pin, @Dadibones77.

 

As @formerlyknownas has provided how to reset your security pin code in your online account on your own. You should be logging into the pay go online website with your 10-digit phone number and your alphanumeric password. You use your 4 digit security code you set up when you set up service. If you forgot it, reset online by text message. 

 

Thank you for visiting AT&T Community Forums. 

 

Ashley, AT&T Community Specialist 

New Member

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8 Messages

2分前

Ok so I have always had and known my 4 digit pin code. Did I lose that when the one CSR created the 6 digit code or is 4 digits the only way i can get into my account and is this same 4 digit pin what I give to new carrier to port into them?

ATTHelp

Community Support

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200.1K Messages

2分前

Hello there @Dadibones77, we hear you, and yes you use your 4 digit security code you set up when you set up service. At this time, we are unsure about a 6-digit pin as @formerlyknownas, had stated and can reset online by text message. You must provide your new carrier with your prepaid account number, and your pin code. 

 

Should you feel like you are still experiencing the same problem we recommend contacting our Port Activation Center for further assistance with your Port Pin at 888-898-7685 Monday - Friday: 9am - 11pm EST or Saturday - Sunday: 9am - 6pm EST.

 

Thank you for reaching out the AT&T Community Forums.

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