Wednesday, May 4th, 2022 2:26 AM
Why is my prepaid account disconnected and I just paid my phone bill
2 years ago
This conversation has been merged. Please refer the main conversation: My at&t prepaid account disconnected today but I just added money this sunday
My at&t prepaid account disconnected today but I just added money this sunday
Mine is too! What is going on? And you can't even talk to nobody right now because they're closed and I've been like logging into everything and clicking everything trying to figure out what's going on and I can't figure out what's going on. I'm (Edited per community guidelines) though
Same here exactly. Very frustrating.
Let's work together to get to the bottom of what's happening with your PREPAID service, @TayShelle.
What type of device are you using? Customers using 3G and non-VoLTE devices are subject to immediate disconnect as we sunset the 3G network. If this applies to you, please upgrade your device to continue service.
Beginning March 1, 2022, we sent cancellation notices informing session-based customers that their account will be canceled on or after April 19, 2022, if they have not taken steps to upgrade to a compatible device.
We're looking forward to helping you through this!
Sydne, AT&T Community Specialist
So can we upgrade our device and have service restored immediately or do we have to start our accounts from scratch again?