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georgiejr
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39 Messages

Wed, May 4, 2022 9:34 PM

Account number and pin on a prepaid account

I want to transfer my ATT prepaid to Tmobile and I need my prepaid account number (not the phone number) and the pin for such an account.  Where can I find these 2 items since Tmobile requires them.  I logged in to my ATT prepaid account and asked me my phone number and password and able to get in. Perused all the options under plans, account history, profile and settings (personal info, account info and preferences) and nowhere can I find the account number and pin).  

Cancer took out my voice box and I cannot make a phone call and can't find any chat option on their prepaid website.

Please advise and thank you.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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57.8K Messages

Il y a 2 m

You must call for your prepaid account number. It is not available online. Unfortunately, that requires talking to an agent, you may need someone to call for you. Prepaid does not offer chat support. Your account pin is something you set yourself online and they may ask for your account pin when you call for the account number.

georgiejr

Mentor

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39 Messages

Il y a 2 m

Thank you so much

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