Enjoy 16GB of high-speed data for $25/mo.

New Member


4 Messages

Wed, Jun 24, 2020 1:04 PM

Account Management

I am overseas and have autopay set up on my prepaid account. I want to change the credit card on file. The problem is I don't know how to log into my account anymore AND AT&T prepaid doesn't give me international coverage. If I want to reset my password, it will send me a pin, but since i'm overseas, when I put my chip in, it doesn't register on a network and won't be able to receive my pin to get access to my account - Any suggestions, or any way i can email/have at&t prepaid call me to explain? 


ACE - Expert


58.7K Messages


Account access is blocked from most locations abroad. You probably can’t login even if you could receive the reset pin text.  A possible workaround for account access is to use a VPN connection to a US based network or have someone you know and trust in the US login and do it for you. Otherwise, your only option is to call.

Prepaid Support for travel abroad


Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.