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New Member

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4 Messages

Wed, Jun 24, 2020 1:04 PM

Account Management

I am overseas and have autopay set up on my prepaid account. I want to change the credit card on file. The problem is I don't know how to log into my account anymore AND AT&T prepaid doesn't give me international coverage. If I want to reset my password, it will send me a pin, but since i'm overseas, when I put my chip in, it doesn't register on a network and won't be able to receive my pin to get access to my account - Any suggestions, or any way i can email/have at&t prepaid call me to explain? 

sandblaster

ACE - Expert

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55.2K Messages

2 y ago

Account access is blocked from most locations abroad. You probably can’t login even if you could receive the reset pin text.  A possible workaround for account access is to use a VPN connection to a US based network or have someone you know and trust in the US login and do it for you. Otherwise, your only option is to call.

Prepaid Support for travel abroad

+1.408.962.1025

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