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Thu, Nov 26, 2020 3:05 PM
Just changed my plan today and renewal date is for December 1, how is that possible and it have that I used 2GB of hotspot when I had just changed my plan ??? SMH
2 months ago
ACE - Expert
Are you talking about prepaid? If so, are you on a multiline account?
Yes and no
Okay thank you i see it now. No payment is due but it’s still showing 2GB of 10GB remaining but i haven’t used any. I just recently changed my plan like 30 minutes ago
The only thing I can think of is your plan change didn’t actually occur or perhaps your account just hasn’t updated. Try power cycling the phone and/or logging out and back in to your account.
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