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New Member
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3 Messages
Account issues
Just changed my plan today and renewal date is for December 1, how is that possible and it have that I used 2GB of hotspot when I had just changed my plan ??? SMH
Responses
sandblaster
ACE - Expert
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45.9K Messages
2 months ago
Are you talking about prepaid? If so, are you on a multiline account?
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Williep20
New Member
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3 Messages
2 months ago
Yes and no
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Williep20
New Member
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3 Messages
2 months ago
Okay thank you i see it now. No payment is due but it’s still showing 2GB of 10GB remaining but i haven’t used any. I just recently changed my plan like 30 minutes ago
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sandblaster
ACE - Expert
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45.9K Messages
2 months ago
The only thing I can think of is your plan change didn’t actually occur or perhaps your account just hasn’t updated. Try power cycling the phone and/or logging out and back in to your account.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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