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officialbrandon's profile



3 Messages

Friday, November 22nd, 2019 11:55 PM

Account History Error Message: Unavailable

This past September, I contacted AT&T to request that my account be changed to AT&T PREPAID to sign-up for the $25/m ($300 one-time payment) plan. To this day, I still don’t have access to my account history logs, such as phone calls, etc. I receive an error message, and of course because of the extremely limited support and contact with higher tiers in the company, I haven’t received an answer or solution. My current theory is that maybe it won’t process my account history until the full year has lapsed, but even that still doesn’t seem right.




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Community Support


214.9K Messages

4 years ago

Hi @officialbrandon,


Thank you for reaching out! Allow us to assist.


For clarification, are you saying you've been unable to view account information after switching to PREPAID? We'd like to take a closer look into this for you. I will be sending you a private message, so we can get to the bottom of this for you.


Thank you!


Collin, AT&T Community Specialist


ACE - Expert


63.9K Messages

4 years ago

Are you sure you were even changed to prepaid? The $300 promotion is for new lines only. Moving an existing line from postpaid to prepaid probably does not qualify as a new line. 

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