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New Member

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13 Messages

Wednesday, December 30th, 2020 3:26 PM

account balance and auto pay

I want to change plan to $40/mo. plan and start autopay but I stil have $27 in my account balance. What should I do to use $27 first?  

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

3 years ago

You don’t need to do anything. Your account balance should get used automatically when you activate autopay. Alternatively, if you change to that plan first, you should be prompted to pay an additional $13 to activate the plan. You can then activate autopay afterward.

Accepted Solution

ACE - Sage

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117K Messages

3 years ago

It means you have set up your account to auto pay every 90 days an additional $25 so that your plan would roll over. If you're going to change your plan your auto-pay will change to whichever plan amount you choose. No matter what it says, it will use what is in your balance first.

If you change your plan (for example) to the $30 5 gig plan, AT&T will first use your $27 balance which probably means somewhere between 5 and $7 will be charged to your method of payment to pay the other $3 plus taxes.

   If you leave auto pay on every 30 days it will charge you through your method of payments $30 plus taxes. 

    

Accepted Solution

ACE - Expert

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64.7K Messages

3 years ago

@pitiporn4 There is no fee to set up autopay. If you turn autopay on, any autopayment will simply be added to your account balance. You don’t lose anything.

New Member

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4 Messages

3 years ago

Be careful. I went to the att prepaid site and switched from a $50/mo plan to a $40/mo plan for all 4 lines I have, and...

I got charged 136.67 for the main account...
and then got charged 19.62 for switching my second line...
and then charged 28.29 for switching my third line...
and then charged 28.29 for switching my fourth line...
in order to keep them active as requested on the site.

I should actually be charged 120.00 per auto pay discount and additional line discounts when all lines were switched.

The site is very deceiving, I was thinking once I was done all discounts would be applied under the new plan, but they weren't and att won't refund the money, plus I lost the already paid amount for the current month.

When speaking with support, they just gave me the run around.

I'll promptly be switching to Visible.

New Member

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13 Messages

3 years ago

@sandblaster  My plan is 25 cent/min now. I would like to get auto-pay discount so I will activate auto-pay first and change plan to $40/mo. after that.  I read somewhere that I will be charged $25 for turn on auto pay but I don't know this $25 will be lost or not. Please recommend which way is better.

ACE - Sage

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117K Messages

3 years ago

There is no "charge for auto pay". 

If you switch from a pay-per-use plan to a monthly plan you will be charged the difference between your balance in the account which you say is $27, and the cost of the account plus any taxes or fees.

  The 15 gig plan is $40 flat, no discount for auto pay . 

The 5 gig plan is $30 flat, no discount for auto pay.

    There's no benefit switching to the $50 8 gig plan.

ACE - Sage

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117K Messages

3 years ago

@kalnyc1  if you switched all four lines to the $40 15 gig plan there is no auto-pay discount on that plan. 

Not sure, and no confirmation if there is a multi line discount.  That would make it $160.  $212 is not correct, are you sure those are charges?  Not credits?   Prepaid multi-line is the only prepaid that prorated charges when you change plans or add new members to the group. You will have to call AT&T if there is a correction required

New Member

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4 Messages

3 years ago

@lizdance40 Thanks for your reply.

You're correct, there is no autopay discount. Although there are multi line discounts.

$40 for the main, $30 for 2nd, $30 for 3rd, and $20 for 4th, totaling $120.00. I just got charged for January a total of $130 with the additional fees and surcharges added. This pretty much lines up with what I had for the past few years with the $50/mo plan although now it's 15gb worth of data. So that works.

Now, with that being said, I was still charged (yes, charges, not credits) as I explained in my first post when I made the switch, and as explained to me by support, it was because I "broke" the multi line discounts (or something like that - they're not really clear) on the existing plan by switching the lines over to the new plan and "that is my fault". Also, "I should have done it on the last day of the existing month". No where does it say..."You should change plans on the last day of the current month".

Now, to me, if you're gong to allow people to change plans on your site, you should make clear that you're going to get penalized for doing so, because that is pretty much what it is as was explained to me.

Like I said, run around. I even opened a ticket with att. They just don't want to refund the money and say it's my fault...I don't get it, I just followed the site's "Change Plan" options.

I really don't want to hijack the original post, I just wanted to help the poster in that if you try to make any plan changes, call instead, ask about all the "extra" surprises and be careful. I am out a lot of money, and will be switching to another company after being with att for more than a decade.

ACE - Sage

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117K Messages

3 years ago

Actually you should have received a pop-up warning when you went to change plans with does warn you that if you change your plan your existing plan terminates. 

, purchasing prepaid services like purchasing something out of a vending machine. You get 30 days worth of service with each purchase. When you change service it's like throwing away your previous purchase. This is pretty Universal as I have used other prepaid carriers. It's not unique to AT&T prepaid. 

    $212 still doesn't seem correct.  Even if you terminated the plan you were on immediately and started a new plan, the new plan shouldn't have been more than 160 plus taxes and fees, as you say 120 plus taxes and fees with the multi-line discount.

(edited)

New Member

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13 Messages

3 years ago

@lizdance40  My plan is 25 cents. When I log in and turn on the button Auto pay, it show me to pay $25. Do you know what is this?

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