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dj1526374859's profile

2 Messages

Sunday, December 10th, 2023 5:41 AM

Account access

Hi, I used to have you guys for my phone service. I know I never closed my account, but when I go to sign in it's asking for my old phone number that I don't have access to anymore. My name is Dylan Jeffrey and my email is [email scrubbed], please reach back out to me asap!

Accepted Solution

ACE - Sage


115.8K Messages

2 months ago

You posted in prepaid. Prepaid accounts are closed when the phone number is ported out to a different service provider or when payment is no longer being made.

2 Messages

2 months ago

No way.. I was starting to figure that was the issue. I appreciate the help, thank you!

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