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1 Message

Fri, Jan 24, 2020 1:00 AM

Accidentally made a new number when activating new SIM.

Hello! My mom is sick of her current provider, so I ordered her a new phone and an AT&T prepaid SIM from Amazon. I had done this for myself a few years ago, and didn't think there would be any hassle, but I missed something this time!

My intent was to transfer her current number, like I did with my own before, and then invite her to my multi-line prepaid thinger. I went through the steps of activating the SIM, expecting that at any moment, the option to type in her current number would come up... but then payment went through, and I was given a new number.

I'm not sure where I was supposed to go for what I wanted to do, but now I'm a bit frozen as I don't want to end up making a pile of unnecessary payments because I screwed up a simple process!

Is there an easy fix for this?

Responses

lizdance40

ACE - Sage

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72.4K Messages

3 months ago

Call AT&T and ask for help to port the number. You will need the account number and pin code for your mom's other carrier

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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