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Fri, Jan 24, 2020 1:00 AM

Accidentally made a new number when activating new SIM.

Hello! My mom is sick of her current provider, so I ordered her a new phone and an AT&T prepaid SIM from Amazon. I had done this for myself a few years ago, and didn't think there would be any hassle, but I missed something this time!

My intent was to transfer her current number, like I did with my own before, and then invite her to my multi-line prepaid thinger. I went through the steps of activating the SIM, expecting that at any moment, the option to type in her current number would come up... but then payment went through, and I was given a new number.

I'm not sure where I was supposed to go for what I wanted to do, but now I'm a bit frozen as I don't want to end up making a pile of unnecessary payments because I screwed up a simple process!

Is there an easy fix for this?

Responses

lizdance40

ACE - Sage

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79.4K Messages

10 months ago

Call AT&T and ask for help to port the number. You will need the account number and pin code for your mom's other carrier

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