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2 Messages

Sat, Jan 19, 2019 7:30 AM

Accidentally changed prepaid plan

I accidentally changed my plan. And I have read where "at&t cares" has said other people who have done the same thing that basically we are screwed. There has got to be a way around getting my old plan back. I have to have my phone for work. 

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sandblaster

ACE - Expert

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38.1K Messages

a year ago

You can just change back to your old plan but you will have to pay for it again. Anytime you change your plan, the old plan terminates and you lose any remaining days. That is just the way prepaid works. You can try calling and explain your mistake and hope you get a sympathetic agent that will fix.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

a year ago

That not right. To  accidentally changed something on the plan and it restarts your whole dollar amount.

It's wanting me to repay something I paid for already.