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raeldredge's profile

New Member

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2 Messages

Wednesday, May 11th, 2022 3:35 AM

access cellar data

when trying to access cellar data & then managing AT&T Account, i get the error message "invalid access" USIM9991 on my iPad Air.  What should I do?

New Member

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3 Messages

2 years ago

Yes, it would be nice to have a clear answer from AT&T. I am not holding my breath.

I have honestly never had a worse, more frustrating interaction with any company. Remind me to tell you the one about the two-hour-long phone call yesterday -- the whole thing on speakerphone in an AT&T store, with the store manager standing by my side, trying and failing to help me navigate the half dozen folks we talked to at corporate -- that ended with a supervisor, who had promised to transfer me to the supervisor of what she said (incorrectly) would be the department to help me, instead transferring me to an automated entry-level line that, when it couldn't recognize my iPad's cellular number, disconnected me. After two hours. Standing there in the AT&T store.

That was just a small part of my interaction with AT&T yesterday. And I am no closer to resolving the issue now than I was yesterday before I started.

New Member

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1 Message

2 years ago

You can view your account online at att.com/ipadlanding.   It will take you to your account and allow you to add data 2gb for 3 months.  It is the only way I have found into the account as I can no longer access it via settings on my ipad. 

(edited)

New Member

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4 Messages

2 years ago

Thanks. I’ll give it a try

New Member

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5 Messages

2 years ago

Relleum61 It worked!  Thank you!!!

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