access cellar data

Logging into your link in "log in as an existing customer" I get the message "You cannot manage your iPad device at this site".

What would you suggest?

Thanks for letting us know, @May_Bee. 

Let's meet in a Direct Message on this. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We'll chat soon! 

Sydne, AT&T Community Specialist

I’m having the same problem, i have a data plan that auto renews monthly and I want to cancel it, but I just get the error message.

Hello @lamawe, we understand you want to end your auto renew on your data plan, and we want to help. 

Based on your concerns, we want to go ahead and bring you into a Direct Message for further help. Check the message icon in the upper portion of the page and reply. 

We look forward to helping and assisting you further. 

Lynn, AT&T Community Specialist

I’m having the same problem, i have a data plan that auto renews monthly and I want to cancel it, but I just get the error message.

We want to help process these changes for you, @rilopezgo. 

Is your service postpaid or session-based? (prepaid) Sharing this will let us know what the next steps would be for you. 

If you have the Prepaid DataConnect Pass plan, please try signing in to your account from another device and follow the steps listed below:

• From the Account Overview page, select Cancel Plan.
• Follow the prompts to cancel plan. If canceling auto renew: 
  • Selecting Cancel Auto Renew will deactivate auto renew and the account is cancelled after 60-days of inactivity.
  • Selecting Cancel Plan/Account Now will immediately cancel the account and any remaining data will be lost. 

For more information, check out our support page on managing your data only plan. 

Looking forward to helping you through this!

Sydne, AT&T Community Specialist

I continue to have this same problem. I am getting fed up with AT&T!  I have prepaid cellular data on this ipad every 3 months though settings-cellular data-manage at&t account, but ow I keep getting the same “invalid access” message.  You have a problem with your system, not our ipads or sim cards.

We understand your frustration and want to help get to the bottom of what you're experiencing with your iPad, @tightwad5. 

As mentioned on the thread, please try logging in from another device to see if you're able to manage your account that way. 

Let us know how this works for you. We can take a more advanced approach if needed. 

Sydne, AT&T Community Specialist

Yes. I am able to log in from my pc.

The ipad log on has been a problem for at least 2 or 3 weeks. This is an issue if I am traveling an my pc is not available.

We appreciate your response, @tightwad5. 

Based on the information provided, let's carry this over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

In the meantime, we ask that you have your login info on standby. We'll need you to authenticate your account to continue through social media. 

We'll chat soon! 

Sydne, AT&T Community Specialist