Contributor
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3 Messages
$43 Deducted
Hi,
I disconnected the sim but AT&T have deducted the next month charges from my credit card. I no longer require the services of AT&T. I am not able to call the customer service as I left USA 2 week back. I also don't have my login details because of which I am unable to contact chat support. Whom can I mail regarding this issue. Can I get my money back as I will not be using the sim anymore
sandblaster
ACE - Expert
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64.7K Messages
5 years ago
What you needed to do before leaving was to disable autopay. Now your only options are to call or get your bank/credit card to block the charge. The only way to get a refund is to call. If you choose to call, the following info is from customer support:
Customers in these situations need to call one of two numbers:
Outside of the U.S. - 1-314-925-6925 - The agent can call them back at their number so they don't rack up big toll charges.
Inside the U.S. - 1-800-901-9878
English and Spanish spoken. It's possible - depending on the agent they reach - they may be transferred within the company.
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yati333
Contributor
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3 Messages
5 years ago
Thanks for the prompt response. Is there any email id on which I can mail the details?
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yati333
Contributor
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3 Messages
5 years ago
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
No, ATT does not do customer support via email. There is no customer support email address. That is why I said your only option is to call.
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