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LOUIEBBB's profile

New Member

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2 Messages

Fri, Aug 12, 2022 8:16 PM

3G TO 4G ACCOUNT CLOSED WITH MONEY BALANCE TAKEN

3G to 4G  switch over closed my account and kept my $518. Was told there is no solution to this issue. Hundreds of people have been affected as il have read on this forum. What do you sat At&T??? 

Accepted Solution

ACE - Sage

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100.3K Messages

2分前

First of all it's it's not 3G to 4G, it's 3G and 4G to LTE.

AT&T 3g and 4g network was HSPA,  and it's gone.

AT&T remaining network is LTE and 5G.

If you did not replace your phone with one that is compatible with AT&T's LTE voice network before February 22nd,  your account would have been closed, phone number lost, and balance forfeit by may 5th.

At&t notified customers by text for months.   

Constructive

Employee

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29.4K Messages

2分前

at&t will probably  say you were told 2 years ago this was going to happen and you didnt get a compatible phone 

tonydi

ACE - Guru

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7.4K Messages

2分前

I'm moving this whole thread to the Wireless forum.

New Member

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2 Messages

2分前

AT&T personally sent me a free phone in April and still closed my account and kept my money. Off shore customer service is useless!!!

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