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Rivercityjeff's profile

New Member

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3 Messages

Sat, Apr 9, 2022 9:45 PM

23 days?

Just bought an AT&T prepaid sim and card for my Netgear Nighthawk M1.  Day 1, Router shows only 23 days remaining?  Thought it was a month/30 day card.  

What do I need to do to get this corrected?

sandblaster

ACE - Expert

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57.8K Messages

3分前

What do you mean by the router shows 23 days remaining? Where and how does it show this? What does your prepaid account show? Anyway, you must call for prepaid support. 

New Member

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3 Messages

3分前

Here's a screen shot from ATT wifi manager.  This is also displayed on my hotspot too.  

(edited)

sandblaster

ACE - Expert

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57.8K Messages

3分前

I’m not familiar with ATT WiFi manager, perhaps it’s just wrong and nothing to worry about. 

ATTHelp

Community Support

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191.9K Messages

3分前

Hey there, @Rivercityjeff! Let’s meet in a Direct Message (DM) to discuss why you have less than 30 days monthly usage for your Netgear Nighthawk plan.

 

Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Data-only plans for mobile hotspot routers have 30 days term of service. One thing to keep in mind is that if you have made a plan change prior to the 30-day expiration date for your current monthly plan then you will lose any remaining value paid for the monthly plan.

 

Also, when using AT&T Data-only plans, make sure that you are signed up on the correct plan for your mobile hotspot.

 

AT&T PREPAID data plans

  • 15GB: $35 per month (add 5GB for $10).
  • 20GB: $25 per month - when you pay $300 in advance for 12 months (add 5GB for $10).
  • 100GB: $55 per month (add 5GB for $10).

Get a glimpse of AT&T PREPAID data plans by stopping by AT&T Wireless data-only plans.

 

Remember to watch out for the message in your DM. We want to help you find out why your usage is less than 30 days. 

 

Lar, AT&T Community Specialist

New Member

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3 Messages

3分前

So, the DM said to select the link for a chat to verify the account.  NO LINK provided

New Member

 • 

1 Message

2分前

Please publicly post the resolution to this issue. I am in the exact same situation!

The very first time I put the sim card in, it was reading "23 days remaining". I made zero changes to my account it was like that right after opening the prepaid account and buying the sim card. 

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