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comicsguyhere's profile

Contributor

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2 Messages

Tue, Dec 17, 2019 8:02 PM

$20 off Unlimited Plans promo not working on multi-line group?

I have a Multi-Line account set up currently with 3 members. 2 are on a $50 prepaid plan and the 3rd is on the $65 unlimited prepaid plan.

Currently, there's a "$20 off Unlimited Plans with AutoPay" promo (ending Jan 9, 2020). Based on the multi-line tool (https://www.att.com/att/prepaid-multiline-discount/), the total monthly rate I should be paying is $105/month. However, my account is not reflecting the additional promo and my total monthly rate is $115/month.

lizdance40

ACE - Sage

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89.3K Messages

2 y ago

Those are promotional prices for new lines.  Are all your lines new?

 

Contributor

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2 Messages

2 y ago

Prior to joining the multi-line group, they were getting the $20 promo discount. It's a new line that was activated during the current ongoing promo period.

lizdance40

ACE - Sage

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89.3K Messages

2 y ago

Weird.  And something you have to call AT&T to fix

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