Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Enjoy 16GB of high-speed data for $25/mo.
comicsguyhere's profile

Contributor

 • 

2 Messages

Tue, Dec 17, 2019 8:02 PM

$20 off Unlimited Plans promo not working on multi-line group?

I have a Multi-Line account set up currently with 3 members. 2 are on a $50 prepaid plan and the 3rd is on the $65 unlimited prepaid plan.

Currently, there's a "$20 off Unlimited Plans with AutoPay" promo (ending Jan 9, 2020). Based on the multi-line tool (https://www.att.com/att/prepaid-multiline-discount/), the total monthly rate I should be paying is $105/month. However, my account is not reflecting the additional promo and my total monthly rate is $115/month.

ACE - Sage

 • 

98.7K Messages

3年前

Those are promotional prices for new lines.  Are all your lines new?

 

Contributor

 • 

2 Messages

3年前

Prior to joining the multi-line group, they were getting the $20 promo discount. It's a new line that was activated during the current ongoing promo period.

ACE - Sage

 • 

98.7K Messages

3年前

Weird.  And something you have to call AT&T to fix

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.