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Tue, Sep 22, 2020 7:10 PM

Why is my phone number not showing when the screen asks "LET'S MAKE SURE IT'S YOU from any PC or Mac

I have spent no less than 10 hours on the phone  over 2 days of which 9.8 hours have been ON HOLD.  One person trys to understand the problem, thin kicks the can down the road to someone else and I return on HOLD again for hours.  I finally am told this needs to be resolved with the "Digital Access Center".   They transfer me where I waited on HOLD for 3 hours and 20 minutes before someone answered, then asked me to hold for just a minute.  The next thing I heard were 3 quick beeps and was disconnected.


The last Ref Number was L56667501.   This is getting ridiculous.   I'm beyond angry now - I just want it fixed.


If you are listening AT&T,  would somebody please respond or call me.....


ACE - Expert


58.9K Messages


This forum is not customer support. No one from att will contact you from your post here. File an FCC or BBB complaint.

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