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Amys2489's profile

Contributor

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2 Messages

Fri, Mar 8, 2019 12:48 PM

Why can’t I log in ANYWHERE except myAT&T!?

I’m so upset right now! I broke away from my moms account yesterday, and got my own account. I had a previous AT&T ID from posting on the forums here, so I used that to set up my new wireless account. 

 

I am am having trouble logging into at&t Thanks, it keeps telling me “401-ID: CustomerProfile-1000 - No account found”. So, after deleting the app, reinstalling, and trying the website itself (with the same error) I decided to come try the forum. 

 

I CANT LOGIN TO THE FORUM NOW. I HAD TO CREATE A WHOLE NEW ID JUST TO POST THIS. 

 

I am FURIOUS. I like the service I get from AT&T but this is infuriating! I don’t get why I can’t access the Thanks program or my original forum account anymore! The password has NOT changed. I can’t even use my DigitalLife ID on the website and I DEFINITELY haven’t changed that password! 

Accepted Solution

Official Solution

ACE - Sage

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98.6K Messages

3 y前

➡️➡️➡️➡️ Of course you can’t login with old information.   ⬅️⬅️⬅️⬅️

Did you set up on prepaid or your own postpaid?    Prepaid does not use myATT.   

If you have prepaid you would be redirected to paygonline.com

If you have postpaid - You have a new account, you need to set up a new access ID for your new account.  https://www.att.com/esupport/article.html#!/wireless/KM1008917?gsi=01eqd4

You will also need to reset your password and check text for 2 step authorization code,

and set up a passcode 

 

 

Contributor

 • 

2 Messages

3 y前

I already linked my old account to my new phone account. Now I can’t create a new one. So I have to call customer service now? 

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