Contributor
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2 Messages
Why can’t I log in ANYWHERE except myAT&T!?
I’m so upset right now! I broke away from my moms account yesterday, and got my own account. I had a previous AT&T ID from posting on the forums here, so I used that to set up my new wireless account.
I am am having trouble logging into at&t Thanks, it keeps telling me “401-ID: CustomerProfile-1000 - No account found”. So, after deleting the app, reinstalling, and trying the website itself (with the same error) I decided to come try the forum.
I CANT LOGIN TO THE FORUM NOW. I HAD TO CREATE A WHOLE NEW ID JUST TO POST THIS.
I am FURIOUS. I like the service I get from AT&T but this is infuriating! I don’t get why I can’t access the Thanks program or my original forum account anymore! The password has NOT changed. I can’t even use my DigitalLife ID on the website and I DEFINITELY haven’t changed that password!
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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113.6K Messages
5 years ago
➡️➡️➡️➡️ Of course you can’t login with old information. ⬅️⬅️⬅️⬅️
Did you set up on prepaid or your own postpaid? Prepaid does not use myATT.
If you have prepaid you would be redirected to paygonline.com
If you have postpaid - You have a new account, you need to set up a new access ID for your new account. https://www.att.com/esupport/article.html#!/wireless/KM1008917?gsi=01eqd4
You will also need to reset your password and check text for 2 step authorization code,
and set up a passcode
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Amys2489
Contributor
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2 Messages
5 years ago
I already linked my old account to my new phone account. Now I can’t create a new one. So I have to call customer service now?
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