Where's the verification pin for Mobile Security app on my iPhone?

Hello @ur42n8,

We can definitely take a closer look into why you have not received your PIN. If you don't have the latest version of the AT&T Mobile Security app, you'll need to download it from the App store. Once the app is installed, you'll need to confirm if you're eligible to use AT&T Mobile Security by following these steps:

1. Open the AT&T Mobile Security app.

2. Enter your wireless number, select Continue. 

3. If you’re eligible, you’ll receive a free text message containing a 6-digit alpha numeric PIN.

4. Enter the 6-digit alpha numeric PIN.

5. Select b.

6. Review details and accept the Terms & Conditions.

7. A welcome screen with enrollment confirmation will appear.

Have you already previously enrolled in this service? If so, we recommend that you Remove the service from your account through myAT&T and uninstall the app, then complete the set up process again after you've reinstalled the application on your wireless device. Let us know if this helps.

Sean, AT&T Community Specialist

Hi, @ur42n8,

Remove the app and reinstall it. Go through the process again and see if it works now. Let us know if it helps.

James, AT&T Community Specialist

I’m having the same issue. Deleted app and reinstalled with no success. Any fix?

I also had this problem. its likely that at one point you blocked the number that they text the pin with. unblock the right one and you will  get your pin.